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First Day
support

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First Day support

First impressions count

First Day support is a term used to refer to the support that you may need on the first day you relocate to a new premises, or the first day you switch to and use a new IT system.

Why use a First Day support service?

That first day matters! A First Day support service allows you to have a representative on site at your new premises after an IT relocation, or onsite at your offices when you’re about to kick off with a new system; there to handle any of those “first day” queries users may have. This might include simple queries like how to get onto the wifi, to more complex queries around troubleshooting the connection of a Bluetooth headset.

Why choose us?

Simply put, using us to support you on that very important “first day” allows the technical IT team and support function of your business to grow.

As an IT Manager you may not have the resources to support multiple users at once, or you may not have the capacity to be in multiple locations on the same day; we are able to operate as an extension of your team offering that much needed onsite support and we can do this anywhere in the UK.

How we offer this is up to you – we can either support as an external supplier or we offer this as a white label service, being fully integrated into your team which we do with many clients.

We can. However, this will depend on the sort of software you need support with as this service is usually used by our installation clients as a bolt on service. But please do get in touch with your query, and we will do what we can to help.

Yes, we are a national business so can support you wherever you are located.

Yes, depending on your needs we can white label this service allowing for our team to fully integrate into yours.

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    HOW WE WORK …

    1.query

    Call us to discuss your requirements

    2.SITE VISIT

    Free site visit to assess your infrastructure

    3.FREE QUOTE

    A free itemised quote following our site visit

    4.EXECUTION

    Hassle-and-disruption free installation

    5.handover

    Full handover including an owner’s manual