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Onsite
support

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Onsite support

When only person to person support will do

Onsite support is where there is a technical engineer onsite at your physical premises providing hardware, software and sometimes network troubleshooting support for your business.

Why have Onsite IT support?

Sometimes, an IT issue cannot be resolved remotely and so only the presence of a physical engineer onsite with technical expertise will do. Using the expertise of a local engineer who can visit your site is cost effective and will save you time, but also makes for a better end user experience as usually the support provided is quick and succinct.

Why choose us?

We know you can’t be in two places at once, and even trying to do this incurs lots of costs when it comes to travel, but also time in your schedule. Using the team at 2580 will help your business save time and money as we have a network of local engineers able to support you anywhere in the UK.

All our engineers are fully equipped with laptops, enabling to you to remotely dial in as and when required for example as something so simple as reconfiguring a switch via the console port.

We are a national business, and so have a network of engineers either local to you or with the ability to travel so that we can offer this service to our clients nationally across the whole UK.

Yes, we are able to offer this support even out of hours. The costs might vary slightly based on your needs, but we’d be happy to discuss a solution that works for you.

We know that sometimes call outs can be short and brief, and so yes, we can offer this service on an hourly call out rate.

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    HOW WE WORK …

    1.query

    Call us to discuss your requirements

    2.SITE VISIT

    Free site visit to assess your infrastructure

    3.FREE QUOTE

    A free itemised quote following our site visit

    4.EXECUTION

    Hassle-and-disruption free installation

    5.handover

    Full handover including an owner’s manual